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Course Content
Strategies to Support Understanding
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When Someone Has Difficulty Understanding
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Strategies to Support Expression
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When You Have Difficulty Understanding
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Challenging Situations
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Facilitation and Questioning
Asking Questions
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De-centering Yourself
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Questions to ‘Get a Sense’ of the Participant
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The Basics – Four Kinds of Questions
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An Example – An Agreeable Meeting by William Blair Bruce
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Responding to Unrelated Answers
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Do’s and Don’ts of Effective Questions
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Offering Feedback
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Working With Friends and Family
A Shared Experience
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Balancing Engagement
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A Helpful Presence
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Managing Expectations
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What This Means In Practice
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When Loved Ones Are Too Involved
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General Recommendations
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