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Course Content
Bienvenue au module 4
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L'approche
Qu'entendons-nous par approche ?
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Qu'est-ce qu'une approche centrée sur la personne ?
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Les avantages d'une approche centrée sur la personne
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Pourquoi l'approche est-elle si importante ?
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Modèle d'engagement réussi - L'approche
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L'approche commence avec VOUS
Comprendre votre présence
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S'autocontrôler à la porte
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Écouter, observer, s'intéresser
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Faire preuve de patience, de souplesse et de réactivité
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Inclure tout le monde
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Rencontrer les gens là où ils se trouvent
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Approche et participation
Soutenir la participation
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Établir des relations
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Partager les attentes
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Établissement de normes sociales
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Réflexion et amélioration
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Routines et durée des programmes
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Stratégies de communication
Une communication efficace
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Stratégies générales
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