Communicating over the phone is more difficult as there are no visual cues to help communication. Be sure to have a clear message, and take your time.
When delivering programs over the phone, organization and preparation are very important. We will discuss this further in Module 5: Activity. Ensure the participant has weekly outlines of their preparation and set-up, of the activities for the week, and how to use their materials. Also include information about how to access the program.
When a participant has trouble understanding, take the time to support them. Use reference materials to ensure they are on the correct page and understand what they are looking at and what they are being asked. Confirm details as you go and try to include others as well to make the person feel less centred out. Apply the communication strategies we have already discussed and use the reference materials to help. For difficulty with hands-on activities, again, slow down and describe the process step by step, ensuring they understand and try it before you go to the next step. If you have included images of each step in your reference materials, direct them to that page for clarification.