Take a moment to remind people of the social norms or expected behaviors. There will be some variations between in person and virtual programs, but these should always include treating everyone with respect, being patient and positive, and not speaking over each other.
For all programs:
Reminding everyone that they are gathering with the aim of sharing an experience together in a positive and supportive way is a good way to set the tone of a program.
- Remember there are many voices, and that we should all try to listen to each other
- Use appropriate, respectful and generous language and comments
- Everyone may stay as long as they like, and may leave early if they need to. They may also take a break if needed (and be sure to let them know how or where they can do this, and if you feel it is necessary, to tell someone before they leave the room).
- Encourage everyone to share, but understand that some may not feel comfortable right away
- How and when to ask and answer questions – may be different for onsite or virtual programs
Specific to on-site:
- Gallery/Museum etiquette – don’t touch the art or objects, no photography, no food and drink, and no large bags
- Be respectful of everyone’s personal space
- Wear name tags
- At the start of each session share housekeeping – locations of bathrooms, exits and where to go if need break
- Share plans for the day, timing, locations etc.
Specific to virtual:
- Encourage everyone to have cameras and mics on to share together, but also let them know that they can choose what is comfortable
- Share the names of people present, especially for phone programs where people can’t see each other. This is a good way to check that you know who is there, and also to remind others of each other.
- Ask people to turn their mics off if there is background noise
- Share info about how to mute, turn cameras on and off, signal they would like to ask or answer questions
- Remind them that they may stay for as long as they wish, and may leave early if they need to
- Let people know how to get back into the program if they are cut off or need to leave briefly (links or call backs)
- Encourage people to share their own work, but also that they can opt not to